Returns & Refunds

Cockney Empire Ltd is committed to providing the best customer service available. If you are not completely happy with your purchase, simply return the unused goods to us in their original condition within 14 days of receipt. 

Unfortunately, we cannot make a refund for goods which have been stained by make-up, deodorant or perfumes whist being tried on or have been damaged by you after receipt.

We will issue a refund (which will not include the costs of delivery) on receipt of unused goods. Refunds will only be made to the credit or debit card on which the purchase was made. Please include the receipt and a note saying who you are and whether you want a refund or to exchange it for a different size or colour. Send this all to us at the address below in the original packaging to:

Returns Address: 

Cockney Empire Ltd
Unit 23d
Marshgate Business Centre
10-15 Marshgate Lane
Stratford
London E15 2NH

The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods.   

Complaints & Queries 

Should you ever have cause to make a complaint, we will use all reasonable endeavours to respond within five working days.

Should you require to discuss any matter at any time, please contact Cockney Empire on 0208 519 2500 or via email at mike@cockneyempire.com